Customer Service | Abercrombie.com (2024)

Abercrombie & Fitch UK

Privacy Notice

Updated: October 2022

This privacy notice applies to the personal data collected by AFH Stores UK Limited, 3 Savile Row, London, United Kingdom W 1S 3PB ("Abercrombie & Fitch", "A&F", "we", "our" and "us") through www.Abercrombie.com, Abercrombie & Fitch microsites or mobile sites, mobile applications provided by us for download to your mobile device that expressly adopt, and display or link to this notice, and our pages on social media sites (such as Facebook, Twitter, et al.) (collectively "Platforms"), and via our telephone support lines. This privacy notice also applies to information and personal data collected: in A&F stores; when you participate in a focus group or other consumer or market research project; when you complete a survey or questionnaire; when you participate in a sweepstakes or contest; post a product review; send us any feedback, questions, comments, suggestions, or ideas; and otherwise interact with us, including but not limited to when we communicate with you via text message and email. This privacy notice applies to all brands owned by A&F, including abercrombie kids. AFH Stores UK Limited is the data controller in relation to the relevant personal data. Any reference to "visitor", "you" or "your" means you, the user.

We provide this summary of what personal data A&F, as a data controller, collects from you, for what purposes we use that personal data, who we will share this personal data with and your rights in relation to the personal data we collect from you.

Contents

  • What Is Personal Data?
  • When Do We Collect Your Personal Data?
  • Information Collected on Our Platforms
  • Information Collected Through Our Mobile Applications
  • Information Collected on Our Social Media Pages
  • Information Collected Via Telephone Support
  • Information Collected in Our Stores
  • Information Collected Via Closed Circuit Television (CCTV)
  • Additional Purposes For Which We Process Personal Data
  • Information Shared with or Collected Directly by Third Parties
  • Direct Marketing
  • Storage of Information
  • Opt-Out
  • Your Rights
  • Privacy of Children
  • Links
  • Updates to Privacy Notice
  • Security Statement
  • Questions About Privacy
  • GDPR Webform

What Is Personal Data?

This notice applies to the personal data we collect, use and disclose (i.e., process), which generally includes your name, address, telephone number, email address, date of birth, IP Address, billing and account information, and other information that identifies or can be used to identify you.

When Do We Collect Your Personal Data?

We may collect personal data when you interact with us, any of our brands, Websites, or Platforms, such as when you:

  • Purchase, return, reserve, or try-on merchandise at one of our stores or through our Platforms;
  • Consent to receive our promotional email, SMS/text messages, or other communications;
  • Visit, use, and/or register through our Platforms;
  • Consent to our use of cookies;
  • Visit our stores;
  • Participate in our contests, fundraisers, sweepstakes, or promotions;
  • Participate in one of our surveys or other customer research;
  • Consent to the collection and processing of your location data;
  • Submit content, including photos, videos, or reviews;
  • Purchase gift cards for others; and
  • Contact or visit our Customer Service Department, or otherwise contact us or one of our service providers with a comment, question or complaint.

In some locations, we have partnered with service providers and other third parties to: operate A&F branded stores and Platforms; promote and sell our products and services; process and fulfill orders; communicate with customers; handle returns in their respective locations; or manage product ratings and reviews and provide other services to improve your experience ("Retail Partners"). Retail Partners may collect and process personal data about you, subject to their own privacy policies. This notice applies to our processing of any personal data that we may receive from our Retail Partners.

Information Collected on Our Platforms

  1. General Browsing

    We process navigational information about where you go and how you utilize our Websites. This information allows us to see which areas of our Websites are most visited and helps us improve the quality of your online experience by recognising and delivering more of the most desired features and services. Additional information, (for example, domain type, browser version, or service provider) may also be processed by us, which will provide us with information regarding the general use of our Websites. We process this information because it is necessary for our legitimate interests in operating and improving our Websites.

  2. Location Information

    Our Platforms provide geo-location features if you have enabled the location-based services on your mobile devices. We use your device's address and location information to geo-locate you to a default country, and we also use it to provide relevant store location, shipping, product availability, and special offers and promotions. The features on our Platforms that require information about your location may make use of the GPS information on your mobile device. Sometimes we use other information, such as your IP address or nearby wireless access points or cell phone tower locations, to roughly estimate where you are to provide you the feature on our Platforms that requires understanding where you are located. If you use one of the features on our Platforms that require locating you, we will collect and process your location data for this purpose. If you do not consent to or disable location-based services we may ask you to manually select the region where you are located, or to enter your postal code to find a nearby store; if you choose not to provide this information some features of the Platforms may not be available. You can change the collection of this data at any time by changing the preferences on your device.

  3. Personal Data

    Customer Service, Contact Us and Click to Chat

    If you complete a general "Contact Us" form on one of our Websites (for example to comment on or ask questions about our merchandise), we may process your name, email address, and any information that you provide in the text of your message.

    If you use the "Contact Us" feature available in the "Investor" section of our Websites, we may process your name, title, organisation, address, telephone number, fax number, email address, and any information that you provide in the text of your message.

    If you use the Click to Chat feature on one of our Websites (for example to ask questions about our merchandise), we may process any personal data, and any other information that you provide throughout the communication.

    We also process the personal data you provide to us when you contact our Customer Service Department (name, telephone number, email address, purchase details) for the purposes of reviewing your requests and any issues you may raise as well as responding to you. Depending on the nature of your query, we may request additional personal data for purposes of verifying your identity.

    We process personal data collected in connection with these features for the purpose of responding to your inquiry, and we do so because it is necessary for our legitimate interests in communicating with our customers and investors.

    Sign Up for Marketing Email List

    If you sign up for our A&F brand marketing email lists (ie., 'Subscribe'), or the marketing email list for any of our affiliate brands, like Hollister Co., you will be asked to provide your email address and your consent to the processing of your personal data in order to send you marketing emails, cart abandonment emails (emails that are triggered when you place items into your bag and leave our Website before checking out), and product view emails (emails that are triggered if you search and/or view a specific type of product on our Website and leave before checking out). Signing up for our marketing email lists enables you to receive information about products that we provide via email. If you would like to unsubscribe, please visit the "Opt-Out" section of this Privacy Notice or follow the opt-out instructions on any marketing email you receive from us or our affiliate brands.

    Sharing an Item with a Friend

    When you share an item with a friend from one of our Websites, the designated recipient will receive your name and email address, as well as any information you entered in the message. The email address of your recipient is not collected or used for any promotional purposes by us or our affiliate companies, nor is such information rented, sold or exchanged with third parties. You should not share items with friends unless you believe your friend would be interested and want to receive the information. We process personal data for this purpose because it is necessary for our legitimate interests in providing this service to our customers.

    E-Gift Cards and Gift Box Messages

    When you send an E-Gift Card to a friend from one of our Websites, we will process the designated recipient's personal data that you provide to us, including their name and email address. The designated recipient may also receive your name and email address, as well as any information you entered in the message. The email address of the designated recipient is not collected or used for any promotional purposes by us or our affiliate companies, nor is such information rented, sold or exchanged with third parties. If you provide us with personal data of your friend, you confirm that you informed them of the purposes and of the manner in which we will process their personal data. If your friend has sent you an E-Gift Card and provided us with your personal data, we will only use your personal data for this purpose.

    When you purchase a Gift Box or an E-Gift Card, you have the option to add a message. We do not review any information provided in the message content for the Gift Box or E-Gift Card messages. We process personal data for this purpose because it is necessary for our legitimate interests in providing this service to our customers.

    Creating a myAbercrombie Membership

    You have the opportunity to create an account and become a member of myAbercrombie on our Websites and mobile application ("App"). myAbercrombie membership allows you to enjoy a more personalised experience, create an address book, My Saves List, and enjoy "quick checkouts" by having us automatically enter your billing address, preferred shipping information, and payment details. Creating an account requires you to enter your email address, first and last name, and to create a password, and allows you to provide your postal address, telephone number, payment details, birthday, gender, and preferred store. When you create a myAbercrombie membership you will receive a welcome email that will be delivered to the email address you inserted into the email field during the registration process. You may also receive non-marketing emails from us, such as order confirmation emails, shipping confirmation emails, and myAbercrombie transactional emails. We process personal data for these purposes because it is necessary for our legitimate interests in providing myAbercrombie membership services to our customers.

    To request to have your myAbercrombie membership cancelled use the Contact Us section of the Help page. Please include the email address of the myAbercrombie membership you wish to cancel.

    Creating an Address Book in Your Club Membership

    If you join myAbercrombie, you may create and use a personal address book (an "Address Book") within the Checkout Info section, which allows you to save all of the different names and addresses to whom you frequently send purchases or gifts. When you want to send a purchase to someone in your Address Book, you can preselect the billing or shipping address from the entries in the Address Book or choose from the list posted in checkout. We process personal data for these purposes because it is necessary for our legitimate interests in providing this functionality to our customers.

    Saving Payment Details in Your myAbercrombie Membership

    If you choose to add a payment type to your myAbercrombie membership, you will be able to quickly access this information during checkout when you are signed in. Your preferred payment type will pre-populate during checkout (but you can always use another payment type by selecting the "Change" link). If a saved payment card is expired we will indicate this by highlighting it in red in the "Profile" section. You can update this information by clicking on the Edit button. Only payment methods that can be used on our Websites will be available to select during checkout. You will have the option to add a new payment type during checkout by ticking a box that you want to store the newly entered payment details in your myAbercrombie membership. We process personal data for these purposes because it is necessary for our legitimate interests in providing this functionality to our customers.

    Product Email Alert

    If you provide us with your email address to contact you when a product on our Website is available for purchase, the email address you submit is not collected or used for any promotional purposes by us or our affiliate companies, nor is such information rented or sold to or exchanged with, third parties. You will, however, be able to sign up to receive marketing emails, cart abandonment emails, and product view emails via a link in the footer of the product alert email that you may receive. We process personal data for these purposes because it is necessary for our legitimate interests in providing this service to our customers.

    Purchasing, Returning, Reserving, or Trying On Merchandise

    If you purchase merchandise through our Websites or our stores, or reserve merchandise in our stores, we will process your personal data for this purpose (i.e., name, billing and shipping address information, email address, telephone number, and payment card information), as well as information about your purchases on our Websites, which we may combine with your store purchase information. In addition, if you have created an account you will be able to view your order details when you log into your myAbercrombie membership. We process personal data for these purposes because it is necessary to perform a contract with you and for our legitimate interest in managing and operating our business.

    In addition, if you choose to use a separate payment service provider for your payment option at checkout, if the option is available, the separate payment service provider will be a data controller in relation to personal data it collects from our checkout page to determine whether it will allow you to use it as a payment method. How the separate payment service provider uses and shares the personal data it collects is controlled by its own privacy policy.

    Marketing Research and Customer Research

    We collect the information when you fill out a survey or otherwise engage in market or customer research offered on our Websites, Platforms, in person or in emails. This information will assist us in gathering feedback from you in order to improve our Platforms and continue to offer features that you prefer. We process personal data for these purposes because it is necessary for our legitimate interests in improving our Websites, Platforms, and the products and services offered to our customers.

    Cookies

    Our Platforms use cookies and other automated technologies to collect certain information about the use of the Platforms and to provide certain features on our Platforms. For example, these technologies may be used to understand what users like about our Platforms, to improve our Platforms, and to deliver personalised content (e.g., targeted advertisements). Most of the websites that A&F manages or controls include a Cookie Notice (accessible, for example, through the "Cookie Policy" link in the footer of the website) which contains more information about our use of cookies and similar technologies. Please see the "Cookies & Advertising" section below for more information regarding cookies.

    Where applicable, the processing of your Personal Data for this purpose is based on your consent and in compliance with applicable legal requirements.

    Fundraisers / Sweepstakes / Contests / Promotions

    We process personal data that you provide if you choose to participate in one of our contests, sweepstakes, or promotions for the purposes of conducting them and communicating them with you. Where applicable, the processing of your personal data may be necessary for processing and confirming payment, communication with you about your ticket and attendance, recording attendance, processing donations, and improving fundraising participants' experience.

    Investor Email Alerts

    Our Websites offer investors the opportunity to sign up for email alerts, which are messages that are conveniently delivered to your email box whenever certain new company information is posted to our Websites. To automatically receive these email alerts, visitors must provide their email address and give consent for the receipt of such emails.

    Investor Electronic Delivery of Proxy Materials

    If you are an investor and elect to sign up to receive your proxy materials via electronic document delivery, any personal data that you provide will be collected and sent directly to Broadridge Financial Solutions, Inc. in the United States, our third party service provider.

    User-Generated Content

    When you submit content to our Websites, Apps or Social Media Pages, such as comments, product reviews, pictures, your height and weight, or videos, we may process your name, likeness, and any other information that you provide in the text of your message. For information about deleting user-generated content you have provided, please see the "Your Rights" section below, or send an email to Privacy@Anfcorp.com.

Information Collected Through Our Mobile Application

We offer applications for download to your mobile device that provide you with various interactive features ("Apps").

The collection and means of collecting personal data through any currently existing or future App are discussed in this notice when referencing Websites under the following sections:

  • "Information Collected on Our Platforms"
  • "Additional Purposes For Which We Process Personal Data"
  • "Cookies and Advertising"

The use and sharing of personal data through any currently existing or future App are discussed in this notice when referencing Websites under the following sections:

  • "Information Collected on Our Platforms"
  • "Additional Purposes For Which We Process Personal Data"
  • "Information Shared with or Collected Directly by Third Parties"
  • "Cookies and Advertising"

In addition:

  • Use of some features of an App will ask for permission to access data on your mobile device, such as your photos. We will only access this data if you provide consent when asked by the App. Please note, some features of the App are only available if you allow us to access the requested content.
  • If you provide consent when asked, the App will send push notifications ("Notifications") to your mobile device. These Notifications can be sent to you and viewed by you even if you are not actively using the App. The Notifications may be specific to your interactions with us and may be location-specific if you have consented to location-based services.
  • See the "Opt-Out" section below for the choices you have regarding collection of location information and data from your mobile device, and receipt of Notifications.

Information Collected on Our Social Media Pages

Personal data may be collected directly by A&F through our Social Media Pages and may also be collected by the social media site hosting the A&F Social Media Page.

  • Personal Data Collected Directly by A&F: The collection of personal data directly by A&F on our Social Media Pages will include the type of information addressed under "What Is Personal Data" above. Examples of how personal data may be directly collected on A&F Social Media Pages include providing information through an application or form which has a link to this privacy notice. We will use and share the personal data we collect on our Social Media Pages in the manner specified below in "Information Collected on Our Platforms" and in "Information Shared with or Collected Directly by Third Parties."
  • Personal Data Collected by the Social Media Sites: This privacy notice does not cover the privacy and security practices of the social media sites on which A&F has Social Media Pages. Please review privacy policies and terms of service on the social media sites if you have any questions about their privacy or security practices.

The social media sites on where A&F has Social Media Pages may provide aggregate information and analysis to A&F about your use of our Social Media Pages. This allows us to better understand and analyse our user growth, general demographic information about the users of our Social Media Pages, and interaction with content on our Social Media Pages. Overall, this information may be used to help us understand the types of visitors and users of our Social Media Pages and use of the content. We process personal data for these purposes because it is necessary for our legitimate interests in understanding and providing appropriate and relevant content to our customers.

Information Collected Via Telephone Support

We may collect personal data from you when you contact us via telephone. This will include any information that you may provide us over the telephone about yourself or the issue you are contacting us about. We will use this personal data solely for the purpose of providing the relevant customer support services to you. We process personal data for these purposes because it is necessary for our legitimate interests in providing support to our customers.

Information Collected Via Closed Circuit Television (CCTV)

We may collect personal data from you through the CCTV system where reasonably necessary. This may include, but is not limited to: control access to store and to ensure the security of the store; the health and safety of our staff and visitors, as well as property and information located or stored on the premises; to prevent, deter, and if necessary, investigate unathorised physical access, including unauthorized access to secure premises and protection room, IT infrastructure, or operational information; prevent, detect and investigate a theft of equipment or assets owned by us, visitors or staff or threats to the safety of personnel working at the store (e.g. fire, physical assault). Information collected via CCTV is essential for our legitimate interests to achieve any of the aforementioned purposes.

Camera locations are chosen to minimise the capture of images which are not relevant to the legitimate purposes of the monitoring. Images are monitored by our authorised personnel during working hours only and can be accessed remotely at other times if required. We will ensure that live feeds from cameras and recorded images are only viewed by approved members of our staff whose role requires them to have access to such data.

No surveillance cameras will be placed in areas where there is an expectation of privacy (for example, in changing rooms) unless, in very exceptional circumstances, it is judged by us to be necessary to deal with very serious concerns.

Information Collected in Our Stores

If you purchase merchandise in our stores, we may process your personal data for this purpose (i.e., name, contact details, and payment card information), depending on how you pay for your purchase and whether you are a myAbercrombie member. We use the personal data that we collect about you to facilitate purchases, process payments, and manage product returns. We process your personal data for these purposes on the basis that it is necessary to perform a contract with you.

We may also collect information about your purchases in stores, which may be combined with information about your online purchases and use of our site. We process personal data for these purposes because it is necessary for our legitimate interests in managing and operating our business and providing information that may be of interest to you.

If you connect to the wireless internet service ("Wifi") in our stores, we may collect data about your device (including your device type, device identification number and browser type) and your use of the Wifi (including how long you stay connected to the Wifi, the websites you visit and the mobile applications you use). These data may include personal data. We use the data that we collect in connection with your use of the Wifi to improve and prevent abuse of the Wifi, analyse consumer traffic in our stores, and understand our customers' interests. We process your personal data for these purposes on the basis that it is necessary for our legitimate interest in managing and operating our business and providing Wifi to our customers.

Additional Purposes For Which We Process Personal Data

We may also process personal data that we collect under this notice for the following purposes to the extent permitted by law:

  • To detect, and protect us, our affiliates and other third parties against misuse of our Websites (such as spamming), negligence, fraud, theft and other illegal activities. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
  • To audit compliance with our and their internal policies and to terminate or suspend your accessing or use of our Websites for engaging in any misuse of our Websites or other illegal activities. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
  • To conduct appropriate anti-fraud checks in which the personal data that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information. We process personal data for these purposes when it is necessary to protect, exercise or defend our legal rights.
  • To comply with administrative, tax, investigative or other audit requirements or any other legal or regulatory disclosure requirements. We process personal data for these purposes because we are required to do so by law.
  • As permitted by applicable laws, rules, and regulations, and to comply with any legal or regulatory requirements.
  • The personal data you provide when submitting your curriculum vitae in the 'Careers' section of our Websites is used only for the purposes of consideration for employment and is not used for promotional purposes by us or our affiliated companies, nor is such information sold or provided to third parties. We process personal data for these purposes because we have a legitimate interest in recruiting job applicants.
  • The personal data you provide when submitting your information in the Casting section of our Websites is used only for the purposes of your consideration for a modeling role or for employment in one of our stores and is not used for promotional purposes by us or our affiliated companies. We process personal data for these purposes because we have a legitimate interest in recruiting models.

Information Shared with or Collected Directly by Third Parties

  1. Email Addresses

    We do not sell, or grant rights to third parties to process, your email address for their own marketing purposes.

    If you would like to unsubscribe, then please visit the "Opt-Out" section of this Privacy Notice. Please note that, if you unsubscribe from our email marketing list, then you may still receive non-marketing emails from us, such as order confirmation emails, shipping confirmation emails, and myAbercrombie transactional emails.

  2. Postal Addresses

    We do not sell, or grant rights to third parties to process, your postal address for their own marketing purposes.

  3. Service Providers

    Please be aware that we may appoint third parties to provide services to us or on our behalf, such as fulfilling orders (including, but not limited to, processing payments, providing fraud prevention services, and verifying addresses), providing electronic online investor information, monitoring and analysing site activity and the effectiveness of our advertising, providing support services, conducting credit reference checks, serving site content (including a site search feature), organising information, conducting surveys, administering and sending mobile Notifications and email messages, offering interactive features on our App, assisting us with our Social Media Pages, evaluating potential models, and administering sweepstakes or contests. Such third parties may have access to your personal data to provide services to A&F.

  4. Collected Directly By Third Parties

    Your information may also be collected and processed by third parties, such as the payment providers you select, who will process your information independently in accordance with their own privacy notices.

  5. Legal Disclosures

    You should also be aware that we may disclose personal data about you if we are required, or we genuinely believe that (i) we are required to do so by law or legal process, (ii) if we reasonably consider that it is necessary to protect the users of our Websites, or (iii) in connection with an investigation of suspected or actual fraudulent or other illegal activity. In the event that we, or our parent company, is acquired by a new owner, or if following a reorganisation of our corporate group we become part of one of our affiliates, your information may be transferred to a new owner, or another of our affiliates, as part of our assets. If this occurs, we will take all reasonable steps to ensure that our new owner or the affiliate which we become part of will use your personal data only in accordance with the terms of this privacy notice.

  6. Sharing Information within our Group

    We may disclose the personal data that you provide to us (including, without limitation, your personal data) to any member of our group, which means our subsidiaries, our ultimate holding company, and the subsidiaries of our holding company (including our affiliated companies). A&F and its affiliated companies will not subscribe you to their ongoing marketing email and/or text message programs unless you have separately consented to receive such marketing communications from a given affiliated company.

  7. Transferring Data Outside the United Kingdom

    In case of 3, 4 and 5 above, a transfer of your personal data may take place to countries outside the United Kingdom, such as the United States, whose laws may not afford the same level of protection to your personal data. We will therefore ensure - where necessary - that all adequate safeguards are in place and that all applicable laws and regulations are complied with in connection with such transfer. You may request a copy of the safeguards that we have put in place in respect of transfers of personal data by contacting us as described in the "Questions About Privacy" section below.

Direct Marketing

We may from time to time process your personal data to send you A&F brand marketing emails about our products. In this case your prior consent is required. These emails may contain features that help us make sure you received and were able to open the message. Furthermore, these emails may contain features to identify you when you click through a marketing email to visit our Website, which enable us to send you cart abandonment emails, and/or product view emails.

We may share some of your personal data with our affiliate brands to send you personalised marketing emails.

You may opt out of receiving A&F brand marketing emails (including abercrombie kids), cart abandonment emails, and/or product view emails at any time, free of charge, by following the instructions in the footer of any marketing communication you receive from us. Furthermore, you may unsubscribe from marketing emails by visiting the Unsubscribe page and entering the email address associated with your marketing subscription. If you are a member of myAbercrombie, you may select the frequency at which you receive marketing emails or unsubscribe from marketing emails in your myAbercrombie account profile.

We may also process your personal data to send you postal mail about our products. In this case your prior consent is required. You may opt out of receiving marketing mail at any time, free of charge, by following the instructions in marketing communication, or by using the Contact Us section of the Help page.

Storage of Information

The time period for which we keep personal data depends on the purpose for which we collected it. In all cases we keep it for as long as necessary to fulfil the purposes for which we collected it. We will then delete the personal data, unless we are legally required to retain it or if we need to retain it in order to comply with our legal obligations (for example, for tax and accounting purposes).

Cookies & Advertising

  1. What Are Cookies and How Do We Use Them?

    We use a browser feature known as a "cookie", which assigns a unique identification to your computer. Cookies are typically stored on your computer's hard drive or mobile device. Information collected from cookies is used by us to evaluate the effectiveness of our Platforms, analyse trends, and administer our Platforms. The information collected from cookies allows us to determine such things as which parts of our Platforms are most visited and difficulties you may experience in accessing our Platforms. With this knowledge, we can improve the quality of your experience on our Platforms by recognising and delivering more of the most desired features and information, understanding which features are accessed or completed, as well as by resolving access difficulties. In addition, we use cookies to help keep track of items you put into your shopping cart and to tell us whether your computer has been used to visit our Platforms in the past. If you have created an account and are signed in this allows you to maintain shopping carts between visits. Our Platforms also use cookies to help keep track of myAbercrombie membership information, other than payment method information, while you remain on our Platforms. We also use cookies and/or a technology known as web bugs or clear gifs, which are typically stored in emails to help us confirm your receipt of, and response to, our emails and to provide you with a more personalised experience when using our Platforms. For more information on the types of cookies that are placed and cookie settings, please go to the Cookies Policy on our Websites and Platforms.

  2. Website Analysis

    We use third party service provider(s) to assist us in better understanding the use of our Platforms. Our service provider(s) will place cookies on the hard drive of your computer and will receive information that we select that will educate us on such things as how you navigate around our Platforms, what features are accessed, completed, or most used, what products are browsed, and general purchasing information. Information may also be collected about a search engine used, and a search engine or website advertisement clicked to direct you to our Platforms. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding your interests in our Platforms and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are visiting our Platforms. Our service provider(s) is/are contractually restricted from using information they receive from our Platforms other than to assist us.

  3. How Do Others Use Cookies on Our Websites to Serve You Advertising?

    We contract with third party advertising companies, which on our authority present ads on our Platforms. These third parties also collect non-personally identifying information about you by placing cookies on your browser and/or using Pixel Tags when you visit our site. These advertising companies may use and share information gathered about your visit to our Platforms to deliver our ads on other websites that are a part of their online advertising networks and/or search engines. We receive aggregate information from these third parties to gauge our advertising effectiveness. To stop receiving cookie-based ads from a third party advertising company we use, click on the link included in the advertisement and follow the instructions on opting out. We may use more than one third party company for this cookie-based advertising, which would require you to opt out of each company through each of the various advertisement links separately.

    If you would like more information about how cookie-based advertising works in general go to: Your Online Choices at www.youronlinechoices.com (you will leave this site for a centrally managed online site where you can specify your preference. However, please note that the use of this website does not turn off all internet advertising and deactivates only advertisements that are customised to your likely interests based upon previous web browsing activity).

Opt-Out

  1. Collection of Mobile Device Location Information Via Our Mobile Sites and Apps

    Your mobile device may allow you to disable location-based services, which will prevent our mobile sites and Apps from accessing your mobile device location information. For specific questions regarding disabling your device's location-based services, we recommend that you review the specific instructions provided for your mobile device. Please note that some features on our mobile sites and Apps may not be available if you disable location-based services.

  2. Notifications and Access to Data on Your Mobile Device

    If you no longer wish to receive Notifications or no longer want us to access the specific information on your device (e.g. photos) for which you previously provided consent, then you will need to adjust the settings on your mobile device. Please note that the process for changing settings on your mobile device may vary; to learn how to change these settings, please refer to the specific instructions provided for your mobile device.

  3. Email Addresses

    If you do not wish to receive emails from A&F or abercrombie kids, you can unsubscribe on the Unsubscribe page. If you do not wish to receive marketing emails, cart abandonment emails, and/or product view emails, from any of our relevant affiliate brands, then please follow the opt-out instructions on any marketing email you receive from that affiliate.

    Please note that, if you request to be removed from our email marketing list, then you may still receive non-marketing emails, such as confirmations from us regarding any orders that you have placed on our Websites.

  4. Postal Addresses

    If you do not wish to receive marketing materials from us via postal mail, then please email us at Privacy@Anfcorp.com requesting that we remove you from our postal mailing list. In your email, please be sure to include the postal address that you wish to have removed from our postal marketing list.

  5. Cookies

    If you would like to deactivate our ability to analyse your anonymous browsing and purchase behaviour through the use of this service, then you may deactivate the setting on your Web browser which allows you to accept cookies. If you choose to do this, however, then you will be unable to use certain features and services offered on our Platforms, including the ability to make a purchase from our online store.

  6. Ads on a Third Party Site on Which You Have an Account

    If you no longer wish to receive advertisements from A&F when you log in to certain third party sites (e.g. Facebook), then you will need to change the settings on the respective social media / third party site. If you would like to change the advertising settings, then please review the privacy policies and terms of service on the respective social media / third party site.

Your Rights

Subject to applicable law, you may (1) request access to the personal information we maintain about you; (2) request that we update, correct, amend, or erase your information; or (3) request the restriction of our use of your personal information. In addition, you may receive, in a structured, commonly used and machine-readable format, the personal information that you have provided to us about you, with your consent or based on a contract to which you are party. You have the right to have this information transmitted to another company, where it is technically feasible.

You also may object at any time to the use of your personal information, on grounds relating to your particular situation, where we use that information based on our legitimate interests as described above. If we use your personal information to send you marketing communications, you may object at any time and without providing any reasons to such a use (e.g., by clicking in the unsubscribe link in our marketing emails), and we will apply your preferences going forward. You also may withdraw any consent you previously provided to us. If you do so, this will not affect the lawfulness of our use of your information based on your consent before its withdrawal.

If you wish to exercise these rights, please submit your request through this webform or contact us as specified in the "Questions About Privacy" section below. If you are not satisfied by our response you may lodge a complaint with the data protection supervisory authority in your country.

In order to process your request, we must be able to verify your identity to make sure you are the person about whom we have collected personal information or an authorized representative. You may be asked to provide us with information such as your name, home address, email address, telephone number, and a description of item(s) purchased in your most recent order. We will compare the information you provide in the webform or via email, to any information we may have in our possession in order to verify your request. We may also contact you to request additional information in relation to your request. The information you provide must match the information we have in our possession. This measure is in place to help protect your personal information. The information collected through this process will be used for verification purposes only.

In order to ensure that your personal data is accurate and up to date just log on to your account with your email address and password, and you'll see an overview page where you can update your information. You may also write to us if you think that personal data that we hold about you needs to be updated.

Privacy of Children

Our Websites are not directed toward children under the age of sixteen (16) years. Furthermore, we do not knowingly collect any personal data from children under the age of sixteen (16) years. The children's products that we offer for sale on our Website are intended for purchase by adults only. No one under the age of sixteen (16) years should provide any personal data on our Websites and/or at our stores.

Links

For your convenience and enjoyment, our Websites may contain links to other websites operated by third parties ("Third Party Sites"). We do not monitor and are not responsible for the privacy practices or the content of such Third Party Sites. We would urge you to review the privacy policies of each Third Party Site to ensure that you are comfortable with the privacy policies and practices.

Updates to Privacy Notice

As we continue to offer our customers new and different types of content and services, we may revise this privacy notice to reflect the changes that we have made to our information collection, use or disclosure practices. Should there be a material change to our information collection, use or disclosure practices, it will be applied only to information collected on a going forward basis.

Security Statement

A&F has implemented security technologies, processes, and procedures designed to protect your information. You can protect your information by selecting strong, unique passwords for the website and any associated email addresses. If you have concerns about the security of your account, please contact us.

Abercrombie & Fitch participates in a vulnerability disclosure program. If you have information about potential vulnerabilities, please visit our vulnerability disclosure page to review our guidelines and complete the disclosure form.

Questions About Privacy

If, for any reason, you are accessing a country specific website for a country in which you are not located (e.g. utilising a proxy server) please contact Customer Service to view the policies and terms specific to your jurisdiction.

If you have any questions, comments or concerns regarding our privacy practices or our legal compliance please email us at Privacy@Anfcorp.com or write to us at the address set out below:

Attn: Legal Privacy Team
Abercrombie & Fitch
6301 Fitch Path
New Albany, Ohio 43054 USA

Further information on your rights and the UK Data Protection Act and other applicable regulations is available from the Information Commissioner's Office website: ico.org.uk.

GDPR Webform

Customer Service | Abercrombie.com (2024)

References

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Kelle Weber

Last Updated:

Views: 6020

Rating: 4.2 / 5 (53 voted)

Reviews: 84% of readers found this page helpful

Author information

Name: Kelle Weber

Birthday: 2000-08-05

Address: 6796 Juan Square, Markfort, MN 58988

Phone: +8215934114615

Job: Hospitality Director

Hobby: tabletop games, Foreign language learning, Leather crafting, Horseback riding, Swimming, Knapping, Handball

Introduction: My name is Kelle Weber, I am a magnificent, enchanting, fair, joyous, light, determined, joyous person who loves writing and wants to share my knowledge and understanding with you.